About us | Contact
Say it in Dutch
PO Box 6155
9702 HD Groningen
9722 WD Groningen
Business number (Chamber of Commerce) KvK 02097937
BTW (VAT number) NL013306224B01
Our Terms of service can be found below
Complaints can be filed here >
If your payment does not arrive in time, we cannot guarantee your participation.
We will contact you by email a few days before the start of the group, giving you all important practical information.
Cancellations can be made up to five days prior to the course. You will get a full refund minus 5 euros administration fee.
From 5 days prior to the start of the course you owe the complete course fee; however, you are permitted to send someone else in your place. We only accept written cancellations by email to firstname.lastname@example.org, or by letter. Tuition fees are not refundable if you arrive late or wish to leave the course that has already started. Say it in Dutch will not refund any fees due to absence or illness.
Say it in Dutch has the right to drop a course in the event of insufficient participants. In this case, the fees already paid will be refunded in full.
Terms of Service Skype lessons
All lessons must be prepaid. Schedules are set in agreement with you. You can request a change of date until 24 hours before the lesson begins. Shorter notice will mean the lesson will be lost. The purchased lessons are valid for a limited time. You can read the limit in the description of the package in the webshop.
(Download the Terms and Conditions as a PDF document.)